• Provide intake and immediate support to individuals experiencing crisis and trauma.
• Understand and respond to a variety of situations and conditions, tailoring responses appropriately.
• Interview clients to assess the situation and determine the types and level of services required. Interviews may be
conducted individually, in families and/or in group settings.
• Aid in the development of continued treatment and safety plans.
• Attend programming with clients as a support and a community representative.
• Assist clients in locating and accessing required services in the community.
• Act as a resource for community and continued support programs, providing accurate information as required.
• Maintains current knowledge of drug and food allergies and sensitivities of each client.
• Direct individuals and families to available social services and resources within the community to assist with the
resolution of social and personal problems.
• Assist with programming and education to clients, client families and significant others.
• Review client information files on a regular basis to keep up to date with any changes.
• Maintain sustainable working relationships with community agencies, schools, law enforcement and courts.
• Act as an advocate for client groups within the community.
• Attend scheduled department staff meetings and in-service programs.
• Adhere to and work within all organizational, federal and provincial guidelines and standards.
• Maintain professional and healthy boundaries with clients.
• Other duties shall be assigned as required.